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Well, every AGM Q&A has the customary AI question. The last time I remember, Amazon-Go stores haven't really scale and probably going to mostly close down in time to come. They also first came out in 2017, way-way earlier than the current AI hype.
I think the greatest value provided by the auntie at the OldChangKee stall, is to ensure we select our sticks asap and be on our way, so as to prevent a huge queue forming at those high traffic locations that its stalls are mostly located.
MINUTES OF THE 19TH ANNUAL GENERAL MEETING
One shareholder noted that many businesses have adopted the use of AI (e.g. automated convenience stores which do not need to be run by employees). The shareholder queried as to whether the Company was looking into the adoption of AI in its business operations.
WL stated that the Company has been exploring the possibility of using AI. However, one of the key features of the Company’s business is the human touch offered to customers buying its food products. While it is possible to adopt technology in aspects of the Company’s operations such as food production and payment methods (e.g. the QR codes provided for customers at the Company’s outlets), it is currently not planned for the service staff at outlets to be replaced by AI.
One shareholder queried as to whether any of the Company’s food products could be dispensed using machines. WL stated that the Company had previously tried dispensing its food products using vending machines, but the food products had turned soggy and such machines had not performed well in generating sales.
https://links.sgx.com/FileOpen/AGM%20202...eID=814571
I think the greatest value provided by the auntie at the OldChangKee stall, is to ensure we select our sticks asap and be on our way, so as to prevent a huge queue forming at those high traffic locations that its stalls are mostly located.
MINUTES OF THE 19TH ANNUAL GENERAL MEETING
One shareholder noted that many businesses have adopted the use of AI (e.g. automated convenience stores which do not need to be run by employees). The shareholder queried as to whether the Company was looking into the adoption of AI in its business operations.
WL stated that the Company has been exploring the possibility of using AI. However, one of the key features of the Company’s business is the human touch offered to customers buying its food products. While it is possible to adopt technology in aspects of the Company’s operations such as food production and payment methods (e.g. the QR codes provided for customers at the Company’s outlets), it is currently not planned for the service staff at outlets to be replaced by AI.
One shareholder queried as to whether any of the Company’s food products could be dispensed using machines. WL stated that the Company had previously tried dispensing its food products using vending machines, but the food products had turned soggy and such machines had not performed well in generating sales.
https://links.sgx.com/FileOpen/AGM%20202...eID=814571