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21-10-2015, 09:03 PM
The OpenNet poor performance, has slowed the migration to Fiber network, for both residential and non-residential users. The impact is greatest on M1.
IDA fines NetLink Trust S$450,000 for failing to meet service standards
SINGAPORE — The company rolling out the Republic’s nationwide fibre network has been fined S$450,000 by the Infocomm Development Authority of Singapore (IDA) for failing to meet Quality of Service (QoS) standards.
NetLink Trust, which acquired OpenNet in 2013, was fined S$50,000 for not meeting residential QoS standards. It was also fined S$400,000 for not meeting non-residential QoS standards.
Between July to December last year, NetLink Trust failed to meet at least 98 per cent of residential service orders within three business days or by the Request for Activation (RFA) Date, It only met 88.46 per cent to 92.21 per cent of the orders.
NetLink Trust also did not meet all residential service orders within seven business days or by RFA + four business days. It only fulfilled 90.28 per cent to 94.52 per cent of the orders.
In determining the financial penalty for not meeting residential QoS standards, IDA said it considered the measures NetLink Trust committed to take to manage delays due to end-users switching from one retail service provider to another. These delays constituted the main bulk of its failed orders, said the IDA.
Between April to December last year, NetLink also did not meet at least 80 per cent of non-residential service orders within four calendar weeks of the date of the service order, or by the RFA date. It met 38.27 per cent to 73.75 per cent of the orders.
NetLink Trust failed to meet all the non-residential service orders within eight calendar weeks of the date of the service order, or within four calendar weeks of the RFA date. It met 62.66 per cent to 88.28 per cent of the orders.
IDA noted that the company failed to meet non-residential QoS standards even after being given a six-month period from October 2013 to March 2014 to rectify its processes and improve its performance.
NetLink Trust had earlier been penalised S$240,000 for not meeting the non-residential QoS standards from Q2 to Q3 2013.
...
http://www.todayonline.com/singapore/ida...-standards
IDA fines NetLink Trust S$450,000 for failing to meet service standards
SINGAPORE — The company rolling out the Republic’s nationwide fibre network has been fined S$450,000 by the Infocomm Development Authority of Singapore (IDA) for failing to meet Quality of Service (QoS) standards.
NetLink Trust, which acquired OpenNet in 2013, was fined S$50,000 for not meeting residential QoS standards. It was also fined S$400,000 for not meeting non-residential QoS standards.
Between July to December last year, NetLink Trust failed to meet at least 98 per cent of residential service orders within three business days or by the Request for Activation (RFA) Date, It only met 88.46 per cent to 92.21 per cent of the orders.
NetLink Trust also did not meet all residential service orders within seven business days or by RFA + four business days. It only fulfilled 90.28 per cent to 94.52 per cent of the orders.
In determining the financial penalty for not meeting residential QoS standards, IDA said it considered the measures NetLink Trust committed to take to manage delays due to end-users switching from one retail service provider to another. These delays constituted the main bulk of its failed orders, said the IDA.
Between April to December last year, NetLink also did not meet at least 80 per cent of non-residential service orders within four calendar weeks of the date of the service order, or by the RFA date. It met 38.27 per cent to 73.75 per cent of the orders.
NetLink Trust failed to meet all the non-residential service orders within eight calendar weeks of the date of the service order, or within four calendar weeks of the RFA date. It met 62.66 per cent to 88.28 per cent of the orders.
IDA noted that the company failed to meet non-residential QoS standards even after being given a six-month period from October 2013 to March 2014 to rectify its processes and improve its performance.
NetLink Trust had earlier been penalised S$240,000 for not meeting the non-residential QoS standards from Q2 to Q3 2013.
...
http://www.todayonline.com/singapore/ida...-standards
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